Transform Your Contact Center with Amazon Connect

Expert consulting in Amazon Connect, IVR design, AI-powered solutions, and serverless architecture. Personalized service with deep technical expertise to build world-class customer experiences.

15+
Years IT Experience
Expert
AWS Solutions
100%
Commitment to Quality
📞

Amazon Connect

Cloud contact center platform

🤖

AI & Automation

Intelligent customer service

Serverless

Scalable architecture

Our Services

Comprehensive AWS & Contact Center Solutions

End-to-end consulting services to modernize your customer experience

📞

Amazon Connect Implementation

Full-service Amazon Connect deployment, migration, and optimization. From planning to go-live and beyond.

  • ✓ Architecture design
  • ✓ Migration from legacy systems
  • ✓ Custom CCP development
  • ✓ Integration with CRM/ERP
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AI & Machine Learning

Leverage AWS AI services to create intelligent, predictive customer experiences with real-time insights.

  • ✓ Amazon Lex chatbots
  • ✓ Sentiment analysis
  • ✓ Predictive routing
  • ✓ Voice analytics
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Serverless Architecture

Build scalable, cost-effective solutions with AWS Lambda, API Gateway, and serverless technologies.

  • ✓ Lambda functions
  • ✓ API development
  • ✓ Event-driven architecture
  • ✓ Cost optimization
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🔗

System Integration

Seamlessly connect Amazon Connect with Salesforce, ServiceNow, Zendesk, and custom applications.

  • ✓ CRM integration
  • ✓ API development
  • ✓ Data synchronization
  • ✓ Custom connectors
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📊

Analytics & Reporting

Real-time dashboards, custom reports, and business intelligence to drive data-driven decisions.

  • ✓ Custom dashboards
  • ✓ Real-time metrics
  • ✓ Historical reporting
  • ✓ Predictive analytics
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Industry Solutions

Tailored Solutions for Your Industry

Proven expertise across multiple verticals

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Healthcare

HIPAA-compliant contact centers with patient scheduling, telehealth, and secure communications.

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Financial Services

Secure, compliant solutions for banking, insurance, and fintech with fraud detection and authentication.

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E-commerce & Retail

Omnichannel customer support with order tracking, returns, and personalized shopping assistance.

✈️

Travel & Hospitality

Booking systems, customer service, and loyalty programs with 24/7 multilingual support.

Our Expertise

AWS & Contact Center Specialists

Our team of certified AWS architects and contact center experts brings decades of combined experience in designing, implementing, and optimizing enterprise-grade solutions.

🎓

AWS Solutions Expertise

Deep knowledge in Amazon Connect, Lambda, DynamoDB, and serverless architectures

📞

Contact Center Veterans

15+ years experience in enterprise contact center implementations

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AI & Automation Experts

Cutting-edge AI solutions using Amazon Lex, Polly, Transcribe, and Comprehend

Serverless Architecture

Building scalable, cost-effective solutions with modern cloud technologies

🏆
AWS
Expert Solutions
🌍
Global
Remote Services
100%
Dedication
💼
15+
Years IT Experience
Why Choose Kena Cloud

What Sets Us Apart

Personalized service with deep technical expertise

🎓

AWS Certified Expertise

Professional Certifications

AWS certified professionals with deep knowledge of Amazon Connect, Lambda, DynamoDB, and serverless architectures. We stay current with the latest AWS services and best practices.

15+
Years Experience
AWS
Certified
24/7
Support
💼

Personalized Service

Direct Access to Experts

Work directly with senior consultants, not junior staff. We provide hands-on guidance, custom solutions, and dedicated support throughout your project lifecycle.

1-on-1
Consultation
Custom
Solutions
Fast
Response
💰

Competitive Pricing

Transparent & Fair

No hidden fees or surprise charges. We offer transparent pricing, free initial consultation, and flexible engagement models to fit your budget and timeline.

Free
Consultation
No
Hidden Fees
Flexible
Pricing

Let's Build Something Great Together

Get personalized AWS and Amazon Connect consulting from certified professionals. Free initial consultation to discuss your project needs and goals.

Get in Touch

Have a project in mind? Let's talk about how we can help.